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- Altea departure control customer management software update#
- Altea departure control customer management software software#
- Altea departure control customer management software simulator#
Load control (weight and balance) is then provided by a standalone application. Historically, systems developed in North America have incorporated DCS functions as part of the reservations systems with check-in being initiated directly from the PNR.
Altea departure control customer management software update#
A DCS is used to update reservations, typically as checked-in, boarded, flown or another status.Īdditionally and increasingly, a DCS for some city-pair sectors may also interface with immigration control (such as Advance Passenger Information System) for visa, immigration and passenger no-fly watchlists. DCS are able to identify, capture and update reservations from an airline's computer reservation system for passengers stored in a so-called passenger name record (PNR). Today, DCS mostly (98%) manage e-tickets using interfaces from a number of devices, including check-in kiosks, online check-in, mobile boarding cards, and baggage handling. Don’t forget that you can take the exam as many times as you need, so long as it is within your available training hours.A departure control system (DCS) automates processing an airline's airport management operation, which includes managing the information required for airport check-in, printing boarding cards, baggage acceptance, boarding, load control and aircraft checks. You need to get 85% or above to receive the certificate. * We are an approved reseller of the Viasinc GDS training programme and therefore we are authorised to issue certificates of completion. - Please allow for up to 24 hours after purchasing the course to receive your login details.
Altea departure control customer management software software#
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* Create new flight bookings as needed for airline staff or passengers * Handle infant passengers, electronic ticket updates, and other passenger details * Process (and create) high-priority passenger comments regarding check-in and boarding * Verify and manage frequent traveller (FQTV) membership information * Manage airport-based and in-flight service requests including wheelchairs and special meals * Access the reservations (GDS) system to verify passenger and flight data * Verify passengers who are travelling together and look up history of airport-based transactions like check-in and boarding * View and analyze a complete Customer Product Record (CPR) for passenger information and booked airline products * View graphical airplane seat maps, change existing passenger seat assignments, assign new seats * Cancel check-in due to no shows, sick passengers, or passengers denied boarding * Check-in bags individually or as part of a baggage pool * Check-in standby passengers who have cleared the waitlist * Check-in passengers for specific flights or ongoing connections * Check-in individuals, families, and groups * Search for and retrieve existing passenger reservations * Subscribe to airport-related broadcast messages, publish new messages * Verify connected devices (baggage tag, boarding pass printers, etc.)
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* Sign into and out of the Altea DCS system and navigate the user interface Anyone considering a career for an airline or at an airport will benefit from this skills-based DCS training. Worldwide, tens of millions of people are employed at airports and in related careers.
Altea departure control customer management software simulator#
The simulator can also be used for role playing exercises, problem solving and customer service training. The training includes a full-featured DCS simulator program, giving students essential hands-on experience in the context of a real-world airport environment. Through Altea, airport agents perform passenger and baggage handling functions including check-in, seat assignments, and in-flight service requests. Altea is one of the most widely used DCS systems. This course provides hands-on training of the Amadeus Altea Departure Control System (DCS), Customer Management (CM) platform, used by airline agents to manage passengers at the airport.